TunessaSupport
Need help with Tunessa? Write to us and we will answer, usually within two working days.
Questions
The tuner doesn't react
Check that Tunessa has microphone permission (Android Settings › Apps › Tunessa › Permissions) and that no other app, such as a call or a recorder, is using the microphone. Play a single string clearly, close to the phone. In a noisy room, try Settings › Tuner › Sensitivity.
The note jumps or shows the wrong octave
Let the string ring for a moment after you pluck it, and mute the other strings. For low strings, turn on the low-frequency boost in Settings. Instrument mode with a chosen string locks the target, so the reading cannot jump to another note.
My orchestra tunes to 442. Can I change A4?
Yes. Tap the reference pitch on the Tune screen and pick 442, 443 or any value from 415 to 466 Hz in steps of 0.1 Hz.
The metronome sounds late through Bluetooth
Bluetooth headphones and speakers add a delay. Open Settings › Metronome › Sound delay (Bluetooth) and tap Calibrate: tap along to the clicks, and Tunessa shifts the vibration and the beat lights to match what you hear. For the tightest timing, use the phone speaker or wired headphones.
The metronome stops when I lock the screen
Turn on Settings › Metronome › Keep playing in the background. Some phones also stop apps to save battery; allow Tunessa to run in the background in Android's battery settings.
How do I get Pro back after reinstalling or on a new phone?
Sign in to the Play Store with the Google account you bought Pro with, open Tunessa and tap Restore purchases in Settings or Restore on the Pro screen.
How do I cancel my subscription?
Open the Play Store, tap your profile picture, then Payments & subscriptions › Subscriptions › Tunessa › Cancel subscription. You keep Pro until the end of the period you paid for. Uninstalling the app does not cancel it. If you switched to Lifetime, cancel the subscription the same way.
How do I get a refund?
Refunds follow the Google Play refund policy. Request one in Google Play (play.google.com › Order history), or email us with your order number (it starts with GPA.) and we will help. See Terms of Use, section 8.
What happens to my data if Pro ends?
Nothing is deleted. Custom tunings, setlists and practice history stay on your phone, and setlists beyond the limit become read-only. See Terms of Use, section 10.
How do I delete my data?
Tunessa has no account and never stores sound. Use Settings › Privacy & data › Delete all my data, or uninstall the app, and delete the Android backup in Google Drive and any CSV files you saved if you want. Full steps: Delete your data.